Careers

Bippus State Bank

Part-Time Service Associate

Location: 

• Roanoke Branch: 577 Geiger Dr Roanoke, IN 46783

Hours:

• Approximately 25-30 hrs. per week
• Typical schedule 10:00 am – 3:00 pm Monday- Friday
• Some Saturdays required 8:15 am – 12pm

Primary Duties and Responsibilities:

• Provides account services to customer by
  • Receiving deposits
  • Loan payments
  • Cashing checks
  • Issuing savings withdrawals
  • Recording night deposits
  • Selling cashiers checks and money orders
• Answering telephone inquiries
• ATM balancing and replenishment

• Check ordering
• Process stop payments
• Establish rapport with clients
• Needs identification, recommend and explain solutions
• Understand, promote and advise on the bank’s products, services and electronic delivery channels
• Resolve customer problems confidently
• Maintain a professional manner and appearance
• Maintain a high level of confidentiality concerning customers’ accounts

• Assist other departments as necessary

Qualifications:

• High school or equivalent (required)
• Banking experience (preferred)
• Sales or customer service experience
• Technology proficiency
• Attention to detail
• Ability to work well with others in a team environment

Bippus State Bank

Branch Manager

Job Title:                               Branch Manager

Reports To:                           Chief Retail Banking Officer

Positions Supervised:         Service Associates, Personal Bankers             

FLSA Status:                          Exempt

Last Revision Date:             June 26, 2024

Position Summary:

The Branch Manager is responsible for overseeing the day-to-day functions of the Branch and the staff and must ensure implementation of policies and procedures to achieve company objectives. The Branch Manager must be an advocate for the bank within their respective communities, proactively marketing the bank to attract business. This individual should identify and meet the needs of the bank’s existing and prospective customers and is ultimately responsible for all functions of the branch.

Essential Functions and Basic Duties

• Manage all aspects of the Branch including staff, customers, and facilities.
• Train, coach, and develop staff.
• Create a team atmosphere within the branch, between branches, and between departments.
• Develop and maintain banking relationships with potential clients, existing customers, and community organizations.
• Assist in developing and maintaining an engaged and accountable team.
• Assist in ensuring the staff are following proper procedures and guidelines set forth by the bank.
• Represent the bank in public relations activities and community events.
• Become an active member of the community, volunteering and participating in the local chamber of commerce, service clubs, non-profit organizations, schools and boards as available.
• Maintain (with management and vendor support) the branch facility and grounds.
• Review and reconcile branch cash general ledgers.
• Perform quarterly surprise cash counts and ensure vacation and offage audits are completed.
• Ensure all branch supplies are ordered.
• Decision, process, and track all fee refund requests up to $500 according to guidelines.
• Oversee the weekly work schedule of the branch team members.
• Customer Service: new account opening, account/customer maintenance, consumer lending applications, notarizations, digital banking navigation assistance, debit card maintenance, fraud resolution, etc.
• Incoming phone call fielding and assistance including shared extensions.
• Assist in interviewing and hiring new team members.
• Recognize team members for their contributions and accomplishments regularly.

Skills and Qualifications

• Bachelor’s Degree, with a focus in business, finance, or related field (Preferred)
• 5 years’ experience in financial institution customer service or managerial role
• Proven ability to lead a team and drive business development
• Excellent verbal and written communication to interact effectively with customers, staff, and upper management
• Understanding of financial principles, banking practices, and industry regulations
• Strong customer service skills to build relationships and resolve issues
• Excellent time management and ability to prioritize tasks effectively

Bippus State Bank

Job Title:                   Information Technology Associate

Reports To:               Chief Information Technology Officer         

Position Summary:

The Information Technology Associate is responsible for responding to help desk ticket submissions, end user device deployments, end user account administration and assisting with limited systems administration and security-oriented tasks.  This is a full-time on-site position primarily working at the bank’s headquarters in Huntington, Indiana. 

While the bank leverages robust remote systems management tools, travel will be required on an as-needed basis to all bank offices located in Huntington, Roanoke, North Manchester and Warren, Indiana. 

Essential Functions and Basic Duties

• Review and respond to assistance requests from staff members related to computer systems, hardware and software.
• Document all troubleshooting steps and changes performed in the bank’s ticketing system.
• Configure and deploy PC’s and Laptops.
• Deploy and troubleshoot computer peripherals such as printers and scanners.
• Perform basic network tasks such as connecting physical ports and assigning appropriate VLANS.
• Identify opportunities to eliminate issues that contribute toward unplanned downtime.
• Assist with training new and existing staff on how to use software productivity tools
• Review email communications reported as suspicious and leverage related tools to remove and prevent harmful content from reaching staff mailboxes.

Skills and Qualifications

• The ability to demonstrate an existing body of knowledge of:
  • Microsoft Windows Active Directory Administration
  • PC hardware and software troubleshooting methodology
  • PC peripheral troubleshooting methodology
  • A basic understanding of network communications topology
• Excellent oral and written communication skills
• A technology-related degree, relevant certifications or related work experience will all be considered.
• A commitment to ongoing skills development